Privacy Policy

1. Introduction

This Privacy Policy explains how Stichting A-Group ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you visit our website at a-groupresorts.com or any of our resort websites (anaulanatureresort.com and akiraoverwaterresort.com).

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy, please contact us.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Make a booking inquiry or reservation
• Contact us through our website or email
• Sign up for newsletters or promotional materials
• Participate in surveys or feedback forms

The personal information we collect may include:

• Name and contact information (email, phone number)
• Booking details and travel preferences
• Payment information (processed securely through third parties)
• Travel dates and party size
• Any other information you choose to provide

3. How We Use Your Information

We use the information we collect or receive:

• To process and manage your bookings and reservations
• To communicate with you about your stay, including confirmation and itinerary details
• To respond to your inquiries and provide customer support
• To send you marketing and promotional materials (with your consent)
• To improve our website and services based on your feedback
• To comply with legal obligations and resolve disputes

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. The information we collect includes:

• Browser type and operating system
• Pages viewed and navigation patterns
• Time and date of visits
• Referring/exit URLs

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

5. Third-Party Disclosure

We may share your information with third parties in the following situations:

• Service Providers: With hotels, tour operators, and other travel partners who facilitate your booking
• Payment Processors: To securely process payments for your reservations
• Legal Requirements: When required by law or in response to valid requests
• Business Transfers: In connection with a merger, sale, or transfer of assets

We do not sell your personal information to third parties.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We cannot ensure or warrant that your information will be absolutely secure.

7. Your Rights

Under the General Data Protection Regulation (GDPR) and similar privacy laws, you have the following rights:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another organization
• Objection: Object to processing of your data

To exercise any of these rights, please contact us using the information below.

8. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy. Specifically, we retain booking information for a minimum of 7 years for tax and legal compliance purposes.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or comments about this policy, please contact us: